Refund and Returns Policy

At Musical-Director.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, our refund and return policy is here to assist you.

Return & Refund Eligibility

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we are unable to offer a full refund or exchange beyond this period.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Certain products are non-refundable, including:

Digital Downloads of Sheet Music or Music Tracks.
1-2-1 Lessons
Courses and Masterclasses.

Additional non-refundable items:

Gift cards
Lesson Tokens

To process your return, a receipt or proof of purchase is required.

Please make sure your email us at the first instance

Refund Process

Once we receive and review your email, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will be credited back to your original payment method within a specified number of days.

Delayed or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account again.
Contact your credit card provider, as it may take some time for the refund to be officially posted.
Reach out to your bank, as processing times can vary.

If you have completed these steps and still haven’t received your refund, please contact us.

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We will replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. Once we receive the returned item, a gift certificate will be issued.
If the item was not marked as a gift, or if the gift giver had it shipped to themselves before giving it to you, the refund will be issued to the gift giver.

Need Assistance?

For any questions regarding refunds and returns, feel free to contact us.

We are here to help!